Terms and Conditions
Man and a Van Maida Vale Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Maida Vale provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Client means the individual or business that books or pays for the services, or on whose behalf the services are arranged.
1.2 Services means any removal, transport, loading, unloading, packing, furniture assembly, storage handling, or related services provided by Man and a Van Maida Vale.
1.3 Goods means the items and property that we are asked to handle, move or transport.
1.4 Booking means a confirmed request for services, agreed by us and the client, including the service date, time, locations and charges.
1.5 Contract means the agreement between the client and Man and a Van Maida Vale incorporating these Terms and Conditions.
2. Scope of Services
2.1 Man and a Van Maida Vale provides man and van services, small to medium removals, local and regional transport of household or office goods, and related assistance such as loading, unloading and basic furniture handling.
2.2 Services are provided within the United Kingdom unless specifically agreed otherwise in writing. Any long-distance or special service requirements must be expressly agreed in advance.
2.3 We reserve the right to decline or discontinue any service where it would be unsafe, unlawful, or unreasonable for our staff or vehicles.
3. Booking Process
3.1 All bookings are subject to availability and acceptance by Man and a Van Maida Vale. A booking is only confirmed when we have provided a clear confirmation, which may be oral or written, and you have accepted our quoted price and key details.
3.2 To provide an accurate quote, the client must give full and honest information about:
(a) The collection and delivery addresses, including access details such as stairs, lifts, parking restrictions or distance to the vehicle.
(b) The quantity, size and general nature of the goods to be moved.
(c) Any particularly heavy, fragile, awkward or high-value items.
(d) Any time limits, building restrictions or special instructions relevant to the move.
3.3 If the information supplied by the client is incomplete or inaccurate, we may adjust the quote, modify the service, or cancel the booking. Additional charges may apply if the actual work exceeds what was originally quoted.
3.4 Bookings made on behalf of a third party are the responsibility of the person making the booking. That person will be deemed to have authority to bind the third party and will remain liable for all charges if the third party fails to pay.
4. Estimates and Charges
4.1 We may provide services on either a fixed price basis or an hourly rate basis. The applicable charging method will be specified at the time of booking.
4.2 Fixed price quotes are based on the information provided at the time of quotation. If the work required changes or additional services are requested, we may vary the price to reflect the extra time, distance, staff or vehicle usage.
4.3 Hourly rate bookings are charged from the agreed start time or arrival window, whichever is earlier, until completion of the job. Waiting time caused by access issues, delays by the client, or third-party actions may be chargeable.
4.4 Additional charges may apply for:
(a) Congestion charges, tolls, ferry costs or parking fees.
(b) Extra labour or vehicles required on the day.
(c) Work carried out outside normal working hours if not previously agreed.
(d) Handling of unusually heavy, bulky or hazardous items.
5. Payments
5.1 Unless otherwise agreed in advance, payment is due on or before completion of the service on the day of the move.
5.2 We accept commonly used UK payment methods as made available by us from time to time. The specific methods available may vary and will be confirmed at booking.
5.3 For larger moves or commercial clients, we may require a deposit or partial prepayment to secure the booking. Deposits are generally non-refundable except as provided in the cancellation section of these Terms and Conditions.
5.4 If payment is not made when due, we reserve the right to:
(a) Withhold delivery of goods until full payment is received.
(b) Charge reasonable interest on overdue amounts.
(c) Recover from the client all costs and expenses incurred in obtaining payment, including legal and enforcement costs.
6. Cancellations and Changes
6.1 If you wish to cancel or amend a booking, you must notify us as soon as possible. Cancellations or changes are only effective when acknowledged by us.
6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at our discretion, subject to any non-recoverable costs already incurred.
6.3 If you cancel within 24 to 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit and to charge a reasonable cancellation fee to cover our expected costs and loss of bookings.
6.4 If you cancel within 24 hours of the scheduled start time, or fail to be present or provide access at the agreed time, we may charge up to the full quoted amount, including any minimum call-out charges.
6.5 We may cancel or modify a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures or legal restrictions. In such cases, we will aim to offer an alternative date or a refund of any amounts paid for services not provided, but we will not be liable for any consequential loss.
7. Client Responsibilities
7.1 The client is responsible for:
(a) Ensuring that adequate access is available at both collection and delivery addresses, including any permissions required from landlords, building managers or neighbours.
(b) Reserving suitable parking for our vehicle or notifying us in advance of any parking restrictions or potential difficulties.
(c) Packing goods safely and securely, unless we have agreed to provide packing services.
(d) Properly labelling fragile or high-value items, and pointing out any items requiring special care.
(e) Being present, or arranging for a representative to be present, during loading and unloading to provide instructions and check goods.
7.2 If access is restricted, unsafe or significantly different from what was described at booking, we may refuse to move certain items, modify the service or apply additional charges.
8. Goods Not Accepted for Transport
8.1 Unless expressly agreed in writing, we do not accept the following items for transport:
(a) Hazardous, illegal or dangerous goods, including flammable liquids, explosives, weapons, chemicals, gas cylinders and similar items.
(b) Perishable goods or items requiring refrigeration.
(c) Livestock, pets or other animals.
(d) Cash, securities, precious metals, fine jewellery or high-value collections.
8.2 If such items are included without our knowledge, we will not be liable for any loss, damage or consequences arising and we may remove, dispose of or decline to transport them at our discretion.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to goods is subject to the exclusions and limits in these Terms and Conditions.
9.2 We will not be liable for:
(a) Normal wear and tear, minor scuffs, or superficial marks that arise from handling furniture and goods.
(b) Damage to items that are inherently weak, poorly constructed, already damaged or not adequately packed by the client.
(c) Loss or damage resulting from fire, flood, adverse weather, theft, road traffic incidents or other events beyond our reasonable control.
(d) Indirect or consequential loss, including loss of profit, income, business, opportunity or enjoyment.
9.3 Our total liability for loss of or damage to goods, whether arising from breach of contract, negligence or otherwise, will not exceed the lower of:
(a) The reasonable replacement or repair cost of the goods; or
(b) A maximum sum per job as advised by us from time to time.
9.4 The client is strongly advised to have adequate insurance cover for their goods during transit and handling. We do not automatically provide comprehensive insurance for all items unless expressly confirmed.
9.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
10. Damage to Property
10.1 We will take reasonable care to avoid damage to premises during loading and unloading. However, the client should protect floors, walls and fixtures where appropriate.
10.2 We will not be liable for damage to property where:
(a) The damage arises from moving items against the advice of our staff regarding safe handling.
(b) Items are too large to move safely through the existing access points and the client insists on attempting the move.
10.3 Any damage to property or goods must be reported to us immediately or as soon as reasonably practicable and in any event within 48 hours of completion of the job. We may request evidence such as photographs or inspection before considering any claim.
11. Waste and Disposal Regulations
11.1 Man and a Van Maida Vale operates in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will not remove or dispose of waste unless specifically agreed in advance.
11.2 The client must not request us to dispose of or transport controlled waste, hazardous waste, fly-tipped materials or any items that would breach environmental or waste legislation.
11.3 Where we agree to remove unwanted items, we will do so lawfully and may deliver them to an authorised facility or reuse centre as appropriate. Additional charges may apply for disposal fees and handling.
11.4 The client remains responsible for ensuring that any items presented to us for disposal are lawful to dispose of and are not contaminated. We reserve the right to refuse any items that we reasonably believe may breach regulations or pose a risk to health, safety or the environment.
12. Delays and Access Issues
12.1 While we aim to arrive and complete work within the agreed timeframes, all arrival and completion times are estimates. We are not liable for delays caused by traffic, road works, accidents, weather, breakdowns or other circumstances beyond our control.
12.2 If our staff are unable to gain access to the premises at the agreed time, waiting time or rearrangement fees may be charged. If access problems prevent us from completing the work, we may treat this as a late cancellation.
13. Complaints and Claims
13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with our staff at the earliest opportunity so that we can attempt to resolve it immediately.
13.2 Any formal complaint or claim relating to loss or damage should be submitted as soon as reasonably practicable and in any event within seven days of the service date. Claims made outside this period may be more difficult to investigate and may not be accepted.
13.3 When making a claim, you may be asked to provide supporting details, photographs, receipts or reports. We will consider all claims fairly and respond within a reasonable time.
14. Privacy and Data
14.1 We collect and use personal information necessary to manage bookings, provide services, take payment and communicate with clients.
14.2 We will take reasonable steps to keep personal data secure and will only share it with third parties where needed to provide services, comply with legal obligations, or with the client’s consent.
14.3 By making a booking, the client consents to the use of their information for service and administrative purposes in line with applicable UK data protection laws.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any part of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 We may update or revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
16.3 No third party shall have any rights to enforce any term of this Contract under the Contracts (Rights of Third Parties) Act 1999.
16.4 These Terms and Conditions, together with the details of your booking and any written variations agreed by us, constitute the entire agreement between the client and Man and a Van Maida Vale in relation to the services and supersede any prior understandings or representations.
