Privacy Policy
Man and a Van Maida Vale Privacy Policy
This Privacy Policy explains how Man and a Van Maida Vale collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all Man and a Van Maida Vale customers and users of our services in the Maida Vale area, including individuals and businesses who enquire about or book our services.
Who We Are
Man and a Van Maida Vale is a removals and transport service operating in and around the Maida Vale area. In the context of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller for the personal data we collect and process about you in connection with our services.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details such as your name, address, service address, billing address, and general location information in the Maida Vale area and surrounding areas, as well as any other contact details you choose to provide.
Service and booking information such as preferred dates and times for moves, details of the locations involved, type of property, access information, and details about the items or volume of goods to be moved where this is relevant to providing a quote or performing the contract.
Communication records such as enquiries, messages, and other correspondence with us, including any feedback or complaints you send to us.
Payment related information such as confirmation of payment, payment method details to the extent necessary to process your payment and maintain accounting records. Card payment processing may be handled by external payment processors acting on our behalf.
Technical data such as basic information that may be generated when you visit our online content or use digital tools that we operate, including device type, general location and similar usage information, where this is necessary for the functioning and security of our online services.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel a booking, ask a question, provide feedback, or otherwise engage with us. This can occur via telephone, online forms, messaging tools, or in person.
We may also collect personal data from third parties where you have authorised them to share information with us, for example where a third party organises a move on your behalf, or where partners provide us with limited information for referral or booking purposes.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, this may include:
Contract: We process data to take steps at your request before entering into a contract and to perform a contract for moving or related services. This includes managing bookings, providing quotes, delivering services, handling payments, and communicating with you about your booking.
Legal obligation: We process data where necessary to comply with legal obligations, including tax, accounting, and record-keeping duties, as well as responding to lawful requests from public authorities.
Legitimate interests: We process certain data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. Examples include managing our business operations, improving our services, responding to general enquiries, ensuring the security and safety of staff, vehicles, and property, and defending or establishing legal claims.
Consent: In limited cases, we may rely on your consent, for example for specific forms of direct marketing that require consent under applicable law. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use your personal data to:
Provide quotes, arrange and deliver our man and van and related services in the Maida Vale area.
Communicate with you regarding enquiries, bookings, amendments, cancellations, and customer service issues.
Process payments, issue invoices and receipts, and maintain accurate financial and operational records.
Manage our schedules, routes, and allocation of vehicles and staff to fulfil your booking efficiently and safely.
Improve and develop our services, including reviewing feedback and resolving complaints.
Protect our legitimate business interests, including the prevention and detection of fraud or misuse of our services and, where necessary, the establishment, exercise, or defence of legal claims.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:
Payment processors that handle card or electronic payments, refunds, and anti-fraud checks.
IT service providers that support our booking systems, communication tools, data storage, and security.
Professional advisers such as accountants or legal advisers where necessary for our legitimate interests and compliance with legal obligations.
Where we use processors, they are only permitted to process your personal data on our instructions, for the purposes described in this Privacy Policy, and subject to confidentiality and security obligations.
We may also need to disclose personal data where required by law, regulation, or court order, or in connection with the sale or transfer of part of our business, subject to appropriate safeguards.
International Transfers
Our primary operations and data storage are intended to be within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data to a country outside of these territories, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or relying on adequacy decisions where applicable.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, contact and booking information will be retained for a period that allows us to manage your booking, deal with any queries or complaints, and meet our tax and record-keeping obligations. After this period, data will either be securely deleted, anonymised, or archived in a secure manner where longer retention is required by law.
Security of Your Data
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include restricting access to personal data to those staff and processors who need it for legitimate business purposes and requiring them to handle it securely and confidentially.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these include the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.
Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or assess an objection you have raised.
Object to processing of your personal data where we rely on legitimate interests as the legal basis for processing and you consider that your rights and freedoms override those interests.
Request the transfer of your personal data to you or another organisation in a structured, commonly used, and machine-readable format, where technically feasible and where processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on consent as the lawful basis for processing. Withdrawing consent will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, this is the Information Commissioners Office.
Children
Our services are not intended for children, and we do not knowingly collect personal data relating to children. If you believe that we have collected personal data about a child, you should contact us so that we can delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. When we make significant changes, we will take reasonable steps to bring the changes to your attention. The effective date of the current version will be indicated at the end of the policy.
Contact and Further Information
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise your data protection rights, you may contact us using the contact details made available on our published service information. Please describe your request clearly so that we can respond efficiently.
This Privacy Policy applies to all Man and a Van Maida Vale customers and users of our services in the Maida Vale area and is intended to provide clear information on how your personal data is processed and protected.
Last updated: 04 February 2026
